Shipping policy
Order Processing
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
Free Shipping on Orders Over $150
Orders over $150 ship free to all Canadian provinces. For orders under $150, shipping charges are calculated and displayed at checkout.
Free Local Delivery
We offer free local delivery on all orders, with no minimum, to the following areas:
- London (including Lambeth)
- Kilworth, Komoka and Arva
- Ilderton and Delaware
- Dorchester, Nilestown and Mount Brydges
- St. Thomas (including Talbotville)
- Belmont
- Strathroy
Select local delivery at checkout. If it doesn’t appear as an option, your postal code is outside our delivery area and standard shipping rates apply.
Order Tracking
When your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for tracking information to become available.
If you haven’t received your order after receiving your shipping confirmation email, contact us at customerservice@birdersbirdsupply.com with your name and order number and we’ll look into it.
Returns, Refunds and Exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the cost of return shipping.
If your order arrives damaged, email customerservice@birdersbirdsupply.com as soon as possible with your order number and a photo of the item. We handle these case by case and will work toward a fair solution.
Questions?
Contact us anytime at customerservice@birdersbirdsupply.com.